Shopping online can be a wonderful experience, but sometimes things don’t go as planned. Whether it’s a product that didn’t meet your expectations or an item that arrived damaged, understanding the refund and return process can help ease any concerns you may have. Let’s break it down together!

🌟 Refund & Return Policy

At hozzie.store, your satisfaction is our top priority. 💙
We want you to shop with confidence, knowing that if something isn’t right, we’ve got your back.

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✅ Easy Returns

• You can request a return within 5 days of delivery if your item is:
• Damaged, defective, or different from what you ordered.
• Unused, in original condition, and with all tags/packaging intact.

📦 Simply reach out to us at support@hozzie.store with your order details and product images, and our team will guide you through the quick return process.

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💸 Refund Process

• Once your return is approved and the item is received back, we’ll initiate a full refund to your original payment method.
• Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider.
• If you opted for Cash on Delivery (COD), we’ll refund via store credit or bank transfer.

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🔄 Exchange Option

• Want to exchange your item instead of returning it? No worries!
• We’ll be happy to replace it with the right size, colour, or product (subject to availability).

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⚠️ Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Personal care products (like creams, shampoos, or foot patches once opened)
• Innerwear & intimate products
• Customised or clearance items

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🤝 Our Promise

We’re here to make your shopping smooth and stress-free. If you ever face an issue, just remember: your happiness matters most to us! 🌿

👉 For assistance, email us anytime at support@hozzie.store – our friendly support team will be delighted to help you.

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✨ Thank you for choosing hozzie.store – where trust meets style!